FOR SELLERS / DESIGNERS

How do I benefit from using your store for selling my items?
  1. You get a 60 to 85% royalty for each of your items sold.
  2. We support a number of payment systems to make it easier for you to receive the money for your items.
  3. By putting your products on sale in our store, you make them accessible to many people frequenting our website, we have a lot of registered members, the first of whom joined us as far back as February 2004.
  4. We use an extremely secure payment system at our website.
  5. We keep your content as securely as possible.
  6. We process, track and report sales for you.
  7. We have a very simple and easy to use system for uploading your media.
How much money do I get for each of my item sold?
You get a 60 to 85% royalty for each item sold.
Do you have Affiliate Programm?
Yes, we have. Using our Affiliate Programm you can earn 15% of each sold item including your own sales.
How does it work?
  1. First, you need to register at the Marketplace.
  2. Then you can submit your content to the catalog, and you pay nothing for that!
  3. Please note that in order to receive the money for your items sold, you'll have to wait until the total sum of royalties due to you reaches $100 or more.
How often do I get payments?
We pay our sellers once a month, between the 10th and the 15th day of the month, for the sales made in the previous month. For example, you may be paid on April 15th for all the sales you generated in March. Your money will be sent to you via the payment system you have specified in your Profile. Please note that no money is sent until the total sum of royalties due to the seller amounts to at least $100.
How can I send my PayPal or banking details to you?
You can find everything you need to do that in your Settings. You can enter your PayPal and/or Moneybookers (Skrill), WebMoney, etc. Please note that we cannot send you the money for your items sold unless you specify some payment method.
Can I start selling my products if I do not have a Paypal account and cannot use Moneybookers or WebMoney, etc., either?
Yes, you can. In this case, you should select the following payment method: Money on Hold. However, please note that we cannot send you the money until we receive your Paypal, Moneybookers, WebMoney or other payment account details.
Why was my products deleted?
We strive to have only the best quality content on offer, so we reserve the right to remove any items we deem inappropriate for our catalog.

When uploading any items to our store, you must meet the following requirements:
How do I track my sales?
You can check your sales on Sales Statistics page.
Can I remove/edit my items?
Yes, you can do it any time you want. Click [edit] to edit you model; click [delete], to remove it. You can do that on the item's page or in the My Items section.
Can I change my nickname?
Yes, you can. Go to Settings page to Username section.
What should I do to start selling my products?
Just register at the Marketplace and start uploading your products for sale. That's all!
I need FTP access to upload my models/textures, what should I do?
If you have a lot of products and would like to upload them to the Marketplace, please send an e-mail, with a couple of images attached for our review, to support@netrinomedia.com
How soon can my product appear in the catalogue?
Immediately, i.e. right after you submitted it to our store. However, please note that we review all submissions to ensure high quality.
How can I increase the sales of my products?
Uploading Error!
Please open a new ticket at the Support page and describe the problem in detail, we will do our best to fix it as soon as possible.
Badge Icons
Some of our users have received Badges complimenting them on their good values. A Badge lets other users learn more about its owner's reliability as it was issued for the user's being active, not just for having a single asset.
  • Trusty Trusty - a buyer who's made purchases to the sum of more that $100
  • Top Top Seller - a seller generating a lot of sales at our store
  • Seasoned Seasoned Vendor - A seller who has been active at the Marketplace for quite a long time
  • Quality Quality Guarantee - a seller providing top quality products
  • Exclusive Exclusive Seller - a seller whose models are sold exclusively at the Marketplace
  • Featured Featured Seller - a Featured Seller
  • Administrator Admin - an administrator or moderator.

FOR BUYERS

Why should I buy from your store?
Probably, for the following reasons: We offer high quality content only. We provide excellent support for our customers. We give discounts to our buyers. We provide Money Back Guarantee (please read more below). We support a number of payment systems, including PayPal, credit cards, etc. You can buy media at our marketplace quickly and easily, just in three clicks.
Do you offer any discounts for your buyers?
Yes, we do. All our buyers can get a discount of up to 10 percent on each item purchased. Please read more at the Buy 3D Models page.
Do you provide Money Back Guarantee?
Yes, we do. If you purchased a product and found some error in the renders or description, we'll try to fix the problem as soon as possible. If we cannot correct the error, we will cancel your order and you will get your money back within 24 hours from downloading the item.

Please note that this guarantee is NOT a Try Before You Buy offer! Therefore, if you are unsure about a certain product or need more information, specs, or renders please contact us before making a purchase!
Do I need to be a registered member to buy products?
Yes, you do. Registration is FREE and lets you buy products and other stuff quickly and easily.
How can I pay for an item?
You can pay for an item via Paypal or with a credit card. Please use a shopping cart for purchases.
What payment systems do you support?
We use the Paypal and 2checkout.com system. We accept payments via VISA, MasterCard, Paypal, etc.
How soon can I receive the item I've bought?
Immediately! You can download all your purchased items on the Downloads section.
How soon can your Support Dept. respond to my ticket?
Our Support Dept. works 7 days a week, 24 hours a day. Support tickets are generally responded to within 7 hours; however, it may take more time to process tickets in complicated cases.
If I'm buying 3D Models on 3DExport and I need the 3D model in a different format, what should I do?
Just open new ticket and make a request for the format you need, and we will try to convert the model for you.
  1. *.3ds - good for 3DS MAX v. 6 or lower
  2. *.max - good for 3DS MAX v. 5 or lower
  3. *.dxf - good for Autodesk AutoCAD and 3DS MAX
  4. *.lwo - good for Lightwave3D
  5. *.mb - good for Maya
  6. *.obj - good for Lightwave3D, Maya, and Shockwave Director
  7. *.x - good for Direct X
  8. *.w3d - good for Shockwave Director
  9. others...

Please note that the converted 3D model's quality might differ from that of the original model.

Why I can`t buy items via my free email account?
We block any free email accounts because a lot of fraudsters use free emails for fraud payments. We care about our sellers and try to protect them by any possible ways. But if you want make purchase via free email, you can contact with our Support Dept. and ask to add you into our white list of emails. Sorry for the inconvenience.