Category: For Buyers

What are Credits?

Credits is our internal currency. You can use your Credits to purchase items with a single click. Credits also function ... Continue reading »

Where did my Credits go?

Credits expire 1 year from the date of purchase. We send out notifications 60, 30, 15 and 1 day(s) before ... Continue reading »

ChosenThemes: Free Theme Installation

We offer free WordPress and theme installation for our buyers! To apply this offer, just open new Support Ticket with ... Continue reading »

WebMoney Agreement on Property Rights Transfer

Russian version Annex I Annex II Annex III 1. GENERAL PROVISIONS 1.1. Definitions as used in the Agreement «WEBMONEY TRANSFER» – is an electronic system providing for the ... Continue reading »

3DExport: How to request custom 3D Models

If you cannot find what you are looking for then you can request custom content. We work to ensure ... Continue reading »

What is a RAR file?

RAR (e.g. name.rar) file is a archive format. Some of our downloads come in the compressed .rar file format. RAR ... Continue reading »

What should I do if I have a problem with the download?

At first try to use another browser or a special software or clean your cookies. We recommend to OFF any ... Continue reading »

Is there any limit for me to download?

No. You will be available to download your purchased items at any time. But for security reasons you can use ... Continue reading »

Why I can’t buy items via my free email account?

We block any free email accounts because a lot of fraudsters use free emails for fraud payments. We care about ... Continue reading »

3DExport: Money Back Guarantee

If you purchased a 3D model and found some error in the renders or description, we'll try to fix the ... Continue reading »

3DExport: Basic License and Extended License

Basic License The Basic License grants you, the Purchaser a non-exclusive, non-transferrable right to make use of the work that ... Continue reading »

Do you offer any discounts for your buyers?

Yes, we do. All our buyers can get a discount of up to 10 percent on each item purchased. Continue reading »

3DExport: Incorrect model format after purchase – what should I do?

We will do our best to find that model in the format that suits your purposes, or — if possible ... Continue reading »

How I can get invoice?

It's simple. go to My Downloads section and click on Invoice icon. You will get invoice for each purchased item. Continue reading »

3DExport: Multiple use of same purchase

If you purchase a model, you can use it multiple times. Our EULA allows you to use a model as ... Continue reading »

Can I see the number of downloads for specific items?

Sorry, but no. We consider that information private; therefore, only the artists who created those items can see that kind ... Continue reading »

Paying for items by PayPal

You can pay for any items by Paypal. Surely, to use this method of payment you need a PayPal account; ... Continue reading »

3DExport: 3D models for use in games

If a 3D model is available in formats that are not intended to be played directly, you can use it ... Continue reading »

I have a problem with the item I’ve bought!

If you cannot download the item you paid for, or it happens to be corrupted, or you discover that it ... Continue reading »

3DExport: Why does the EULA prohibit “commercial use”?

According to our End User License Agreement, the products you have acquired at our store can be used for various ... Continue reading »

How can I provide my feedback on some items?

Below are listed three ways for providing your feedback: 1. Rate the items that you have purchased See the My Orders page ... Continue reading »

How can I search for items available on your Marketplaces?

Here’s how you can look for files on Netrino Media Marketplaces: Category List — Browse by category; Keyword Search — Use our ... Continue reading »

3DExport: Rights to a purchased 3D model

It might happen that you’ve been contracted by a customer for some project, and then you purchase a 3D model ... Continue reading »

3DExport: I need different format

As we are striving to assist our customers in getting what they need for their projects, our Custome Services staff ... Continue reading »

3DExport: How can I get a refund for an item I’ve bought?

We always encourage artists to present their work to buyers as well as they can — alas, that means that ... Continue reading »

3DExport: Basic and Extended License Usage Examples

Listed below are some examples of what the Regular and Extended licenses on 3DExport can be used for by category. ... Continue reading »