Category: Item Support

ChosenThemes: Free Theme Installation

We offer free WordPress and theme installation for our buyers! To apply this offer, just open new Support Ticket with ... Continue reading »

WebMoney Agreement on Property Rights Transfer

Russian version Annex I Annex II Annex III 1. GENERAL PROVISIONS 1.1. Definitions as used in the Agreement «WEBMONEY TRANSFER» – is an electronic system providing for the ... Continue reading »

3DExport: How to request custom 3D Models

If you cannot find what you are looking for then you can request custom content. We work to ensure ... Continue reading »

What is a RAR file?

RAR (e.g. name.rar) file is a archive format. Some of our downloads come in the compressed .rar file format. RAR ... Continue reading »

What should I do if I have a problem with the download?

At first try to use another browser or a special software or clean your cookies. We recommend to OFF any ... Continue reading »

Is there any limit for me to download?

No. You will be available to download your purchased items at any time. But for security reasons you can use ... Continue reading »

3DExport: Money Back Guarantee

If you purchased a 3D model and found some error in the renders or description, we'll try to fix the ... Continue reading »

3DExport: Incorrect model format after purchase – what should I do?

We will do our best to find that model in the format that suits your purposes, or — if possible ... Continue reading »

How I can get invoice?

It's simple. go to My Downloads section and click on Invoice icon. You will get invoice for each purchased item. Continue reading »

3DExport: Multiple use of same purchase

If you purchase a model, you can use it multiple times. Our EULA allows you to use a model as ... Continue reading »

Can I see the number of downloads for specific items?

Sorry, but no. We consider that information private; therefore, only the artists who created those items can see that kind ... Continue reading »

I have a problem with the item I’ve bought!

If you cannot download the item you paid for, or it happens to be corrupted, or you discover that it ... Continue reading »

3DExport: Why does the EULA prohibit “commercial use”?

According to our End User License Agreement, the products you have acquired at our store can be used for various ... Continue reading »

How can I provide my feedback on some items?

Below are listed three ways for providing your feedback: 1. Rate the items that you have purchased See the My Orders page ... Continue reading »

3DExport: I need different format

As we are striving to assist our customers in getting what they need for their projects, our Custome Services staff ... Continue reading »

3DExport: How can I get a refund for an item I’ve bought?

We always encourage artists to present their work to buyers as well as they can — alas, that means that ... Continue reading »