Category: Support

What are Credits?

Credits is our internal currency. You can use your Credits to purchase items with a single click. Credits also function ... Continue reading »

Where did my Credits go?

Credits expire 1 year from the date of purchase. We send out notifications 60, 30, 15 and 1 day(s) before ... Continue reading »

Login Problems

In case of having any problem when trying to log in to or create an account with 3DExport.com, please follow ... Continue reading »

How to Unsubscribe from Newsletter?

Hello If you want to Unsubscribe from our Newsletter, it can be done with 3 steps: Login under your account. Go to your ... Continue reading »

Can I change my nickname?

Yes, you can. Go to your Profile and change Login field. Continue reading »

Something does not work for me

Check your browser cookies Different browsers have different settings to control the display of information. To use 3DExport, your browser must ... Continue reading »

3DExport: Money Back Guarantee

If you purchased a 3D model and found some error in the renders or description, we'll try to fix the ... Continue reading »

Commercial Agreement

By using the Service provided by 3DExport, you have expressed your ... Continue reading »

3DExport End User License Agreement (EULA)

End User And Seller Agreement The terms and conditions set forth herein (the "Terms") constitute a legally binding ... Continue reading »

Heck, I’ve forgotten my password – what should I do?

If you can’t remember your password, please do the following: Click Forgot Password or go to ... Continue reading »

Can I publish my contact info?

Sorry, but no. Netrino Media Marketplaces provides comprehensive support as of the Quality and Service Guarantee, so we do not ... Continue reading »

I haven’t received any activation code!

Sorry, such things do happen sometimes… Please send an e-mail to admin@3dexport.com (don’t forget to write your account name and ... Continue reading »

Privacy policy

Privacy of our users is a high priority at 3DExport. We do not share any personal information gathered online without ... Continue reading »

How can I change my password?

Please always use a secure password for accessing your account at Netrino Media Marketplaces and keep it private, especially if ... Continue reading »